Hilltown Elder Network (HEN)

The Hilltown Elder Network (HEN) provides eligible rural elders with in-home services, such as home chore or transportation assistance, which help to insure safe conditions for independent living.  To receive HEN assistance, elders must be at least 62 years old, must meet household income criteria, and must have depleted or become ineligible for other forms of assistance, such as State Home Care.   HEN assistance is not always available in every town. 

Eligible elder participants receive assistance with cleaning, laundry, food shopping and meal preparation, snow removal and escorted transportation at no charge.  A participant’s eligibility is determined during the intake process.  An over-income applicant may use HEN to locate a screened, experienced, local caregiver who will provide services for private payment.

HEN Caregivers are trained local residents who are paid for their services.  Each caregiver is reference-screened and CORI-checked.  HEN services do not include personal care.  About 45 HEN Caregivers work regularly.  Regional coordination and supervision is accomplished through Town Coordinators.  HEN services are available during off hours, on weekends and during bad weather when most for-profit providers cannot be consistently reliable.  HEN coordinates fully with other provider agencies, such as Area Agencies on Aging and Visiting Nurse Associations, so as to limit duplication and maximize the impact of services.

To connect to HEN services in your town, please contact your town’s HEN Coordinator:

Chesterfield                       Helen Pelletier  238-4418

Cummington                      Sandra Powers  634-5558

Goshen                                Fran Goebel       268-7411

Huntington                         Amy Ellinger       207-2256

Peru                                      Amy Phinney     655-0123

Plainfield                             Sandra Powers 634-5558

Westhampton                   Lilly Baxter          527-1532

Williamsburg                      Fran Goebel       268-7411

Worthington                      Helen Pelletier  238-4418

For further information, call HEN Program Coordinator Charlie Hayes at 413-296-4536 ext. 120 or email charlieh@hilltowncdc.org


HEN coordinator Charlie Hayes was recognized in June 2018 by Highland Valley Elder Services for his outstanding work in this field.


In addition to funding from multiple CDBG grants the, Hilltown CDC accesses other funding for the HEN Program from the Schwartz Charitable Foundation, Highland Valley Elder Services, the Town of Williamsburg and donations or optional co-payments from private individuals.