Hilltown Elder Network (HEN)

The Hilltown Elder Network (HEN) provides eligible rural elders with in-home services, such as home chore or transportation assistance, which help to insure safe conditions for independent living.  To receive HEN assistance, elders must be at least 62 years old, must meet household income criteria, and must have depleted or become ineligible for other forms of assistance, such as State Home Care.   HEN assistance is not always available in every town. 

Eligible elder participants receive assistance with cleaning, laundry, food shopping and meal preparation, snow removal and escorted transportation at no charge.  A participant’s eligibility is determined during the intake process.  An over-income applicant may use HEN to locate a screened, experienced, local caregiver who will provide services for private payment.

HEN Caregivers are trained local residents who are paid for their services.  Each caregiver is reference-screened and CORI-checked.  HEN services do not include personal care.  About 45 HEN Caregivers work regularly.  Regional coordination and supervision is accomplished through Town Coordinators.  HEN services are available during off hours, on weekends and during bad weather when most for-profit providers cannot be consistently reliable.  HEN coordinates fully with other provider agencies, such as Area Agencies on Aging and Visiting Nurse Associations, so as to limit duplication and maximize the impact of services.


For further information contact For more information, call HEN Program Coordinator Charlie Hayes at 413-296-4536 ext. 120 or email charlieh@hilltowncdc.org

HEN coordinator Charlie Hayes was recognized in June 2018 by Highland Valley Elder Services for his outstanding work in this field. 

In addition to CDBG funding, Hilltown CDC accesses other funding for the HEN Program from Hampshire County United Way, the Schwartz Foundation, Highland Valley Elder Services, the Town of Williamsburg and donations or optional co-payments from private individuals.